Refund policy

Order Cancellation

At Shila Bio®, we understand that plans can change. We accept order cancellations before the product is shipped or produced. If you cancel your order before it is shipped, you will receive a full refund. However, we are unable to cancel your order once it has been shipped.

Returns

We accept returns of our products, and you have the right to apply for a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required to complete the return process. Please do not send your purchase back to the manufacturer directly.

Customers will only be charged for shipping costs once (this includes returns). There are no restocking fees for returning a product.

Refunds

Once your returned item is received and inspected, we will send you an email notification confirming receipt. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you have completed all of these steps and still have not received your refund, please contact us at contact@shilabio.com.

Contact Us

For return address details or any further questions, please contact our Customer Service team at contact@shilabio.com. We are here to assist you and ensure your experience with Shila Bio® is as smooth as possible.